Estimated reading time: 5 minutes
👤 For admins, super admins and pipe members
🔐 Available on all plans
🎯 For anyone who needs to quickly understand what happened on a card
How to access the Timeline
Open any card in any pipe.
Inside the open card, go to the Activities tab.
Click the View timeline button.
What's inside the Timeline
The Timeline modal has two main areas: the header with analytics information, and the timeline itself.
Analytics header
The header shows key metrics about the card:
Card duration — time the card took from creation to completion (or up to today, if still in progress).
Phases visited — how many phases of the pipe this card has gone through.
Automated activities — % of activities that were completed automatically on this card.
Handoffs — how many times the card's assignee changed.
Bottleneck — shows the phase where the card spent the most time. Use it as a directional signal to identify where the process slowed down — it's not a precise SLA metric.
The timeline
Below the header is the timeline itself: every event in the card's lifecycle, in chronological order, visually anchored to the phases the card went through.
Each event shows:
What happened — for example, phase transitions, automation triggers, field updates, alerts, comments, and more.
When it happened — exact date and time.
Who or what triggered it — a user, a Pipefy automation, or an AI Agent.
When to use the Timeline
The Timeline is most useful when you need to understand what happened on a specific card. The most common situations:
Investigating something unexpected
A field wasn't filled in even though an automation should have filled it.
A card didn't move to the next phase when it should have.
An automation didn't fire even though the conditions seemed to be met.
A card went back to a previous phase and you don't know who moved it.
Open the Timeline and analyze the chronological sequence around the moment something went wrong. The phase markers and event types let you quickly locate the relevant events — without needing to open multiple screens (Activities, pipe configuration, automations, conditionals) to investigate.
Auditing or accounting for a card
When you need to explain what happened on a card — to a client, a manager, an auditor, or for your own records — the Timeline offers a single chronological surface, with timestamps and clear attribution of who or what was responsible. You don't have to piece the story together from multiple screens.
Identifying where the process slowed down
The Bottleneck and Handoffs indicators in the header show, respectively, the phase where the card spent the most time and how many times the assignee changed. Use this information when looking for opportunities to improve a process, not just to understand a specific card.
Got feedback to share?
We'd love to hear from you. Use the feedback link inside the Timeline modal to tell us what's working, what isn't, and what you'd like to see next.