What is Pipefy's Email Inbox?
You can use it to automatically create new Cards on your Helpdesk Pipe whenever someone sends you an email to email@example.com, or on your Sales Pipeline whenever someone writes firstname.lastname@example.org, etc.
Setting up your Email Inbox helps you make sure important information and opportunities won’t get lost in your team’s email inbox. It also allows you to create a structured process in order to track the way your team deals with incoming requests/opportunities. By creating a Pipe to follow up on your opportunities/requests, you’re also able to establish SLA’s based on the maximum limit time to get back to the customers.
This features extracts information from the e-mails sent to the address you setup and creates the Cards according to the information correspondence you determine.