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First of all, we're very sorry to hear you no longer wish to continue with Pipefy. In order to request the cancellation of your subscription you need to be a company admin.
Click on your profile picture in the upper right corner of the screen, then on 'account preferences'.
Once inside your settings, click on the arrow next to 'company settings' to open the dropdown menu and select the billing option.
Once inside your subscription details, click on the 'cancel subscription' option.
You'll be redirected to our experience survey, once you're done answering the questions, hit send and our team will reach out to confirm your cancellation.
Attention! If you decide to cancel your subscription before the renewal date of your billing period, we won't give refunds. Check out our pricing policy for more information.