⚠️ Attention: you're reading an old email messaging article before the feature's upgraded version. Currently, Pipefy offers a rich and visual email builder in which you can easily add dynamic fields and set up email automations for different types of events. Learn more.

Obs: you may still be viewing the old version of email templates. If so, don't worry, the feature is being updated gradually to all users. Soon, you will have access to the new version of email templates with all the new functions.

Setting up an email template is a two-step process: first you create an email template then you set it up in the phase you want to sent it from.

When we talk about deleting an email template, therefore, we can be talking about:

  • Removing the email template from a phase it's setup in;
  • Deleting the email template from the pipe.

Removing an email template from a phase

To remove an email template from a phase, you'll first need to open its settings by clicking on the 3 dots next to the name on the phase, then on 'edit this phase'.

Then you'll scroll down the phase's settings until you find the email templates option. Click on the email template you wish to edit to open its settings, click on 'delete email template' and confirm.

Deleting the email template from the pipe

To delete the email template from the pipe you'll click on the tool icon in the upper right corner of the screen then on 'email templates'.

Click on the email you want to delete to open its settings. Roll the screen down until you find the 'delete email template' button. Click on it and confirm.

Be careful! Once you delete an email template, there's no way to recover it!

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