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Normally, only your pipe’s members will have access your pipe’s start form – since it’s inside the actual pipe. However, if you wish to make it accessible to ‘outsiders’, you can use the Public Form feature and make it available via a shareable URL.
A public form, being a public representation of your start form, will also be used to create cards in your pipe – whenever someone fills the information on a public form, a new card will be created on the pipe it belongs to.
Public forms are a way to interact with external members of your pipe - such as members from other teams, customers, suppliers, etc. - that allows you to easily organize all the information you receive, extract the data you’re looking for and then provide the necessary response.
Public Forms can be used as:
- Contact forms
- Feedback forms
- Comments/Suggestions forms
- Subscription forms
- Job application form
- Client onboarding/registration
Example: Feedback form
Let’s say you’ve stayed at a hotel and, upon your check-out, you’re asked to give your feedback about the room, services, etc. The hotel manager could use a Public Form embedded on an e-mail or sent as a link to access the form and gather feedback, instead of collecting numerous paper forms then having to input all that information to a system later.
What makes Public Forms even greater is that, whenever the customer submits the information, a card is automatically created on your pipe, making it much easier for your team to gather all information and follow up on it.
Whenever the info is submitted into a public form, your pipe will get a new card: