Understanding Charges for Guest Users in Pipefy
When managing user access in Pipefy, distinguishing between guest users and regular users is crucial for understanding associated costs. This article explains when guest users incur charges and when they do not.
Overview of Guest User Access
Guest users in Pipefy typically have restricted access compared to regular users. They can interact with public pipes, where they have access to the initial forms to submit responses or create cards. Guest users can also be granted additional permissions, such as access to or the ability to edit specific cards or pipes. In the latter case, if a guest user is added to a pipe, even with restricted view permissions, they automatically become a member of the organization and, therefore, a billable user.
Conditions Where Guest Users Do Not Incur Charges
Guest users do not generate any charges if they remain limited to:
Accessing only the initial forms of public pipes to create cards.
Submitting responses to these public forms without being added to any cards or pipes.
These interactions are treated as non-billable actions since the users are not technically considered 'active members' in the system.
Scenarios Where Guest Users Are Charged
A guest user will incur charges if they are:
Added to a specific card within a pipe, either with full or restricted access.
Granted permissions to access or edit an entire pipe with a restricted or full view.
In such cases, the guest user is treated as an active user and billed accordingly. If their permissions are elevated temporarily, billing will be prorated based on the duration of their activity.
Billing Specifics
Charges for guest users upgraded to active members are calculated on a prorated basis.
The billing period reflects the duration during which the user had access beyond submitting initial forms.
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