🔧 Technical Support
1. How can I contact Pipefy Support?
You can reach our support team through the chat available within the platform (icon in the bottom right corner) or visit help.pipefy.com to find articles and tutorials.
Before reaching out, please make sure your current support plan includes the desired support channel (live chat or ticket), as outlined in your support plan terms.
2. What are the support hours?
Support is available Monday to Friday, from 9 AM to 6 PM (BRT - Brasília Time), excluding national holidays.
3. Is support available in Portuguese?
Yes, our support is available in Portuguese, English, and Spanish.
💰 Billing Questions
4. Where can I access my invoices or billing information?
You can access your invoices directly from the Billing menu within the platform. You may also request them via email: billing@pipefy.com.
5. How can I update my payment information?
Go to Billing > Payment Method to update your credit card details, or contact the finance team if you're using bank slips (boleto).
6. Can I change my current plan?
Yes! You can change your plan, but the request must be made by the account administrator. Please contact your account manager or submit a request via this link: https://app.pipefy.com/public/form/3FHqaIsP
❌ Account Cancellation
7. How can I cancel my Pipefy account?
Only organization administrators can cancel the account. To do this, the admin must submit a request through this link: https://app.pipefy.com/public/form/XqTumhKO
Important:
For customers with annual or multi-year contracts, the cancellation will not be processed automatically. In these cases, prior formalization via the form is required, and the customer remains responsible for paying any remaining amounts corresponding to the contracted plan period, as stated in the signed agreement, available at: https://www.pipefy.com/terms-and-conditions/. Once the request is received, the Pipefy team will contact the customer with a breakdown for contract termination.
8. Is there a cancellation fee?
There is no fee for monthly plans. For annual plans, please review your contract terms or contact the finance team for guidance.
9. Can I export my data before canceling?
Yes. We recommend backing up/exporting your data before closing your account. This can be done within each pipe.
If you still have questions, contact us via chat or email: 📩 support@pipefy.com | 📩 billing@pipefy.com