Pipefy has developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions are unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.


Contacting Us

If after a significant business disruption, you can contact us as you usually do at [email protected] or go to our website at https://www.pipefy.com.

Our Business Continuity Plan

We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business.

In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.


Our business continuity plan addresses:

  • Data backup and recovery;

  • All mission-critical systems;

  • Financial and operational assessments;

  • Alternative communications with customers, employees, and regulators;

  • Alternate physical location of employees;

  • Critical supplier, contractor, bank, and counter-party impact;

  • Regulatory reporting;

Furthermore, we assure our customers prompt access to their funds and securities if we are unable to continue our business.

Our data storage and payment solutions back up our important records in geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our vendors that their objective is to restore their own operations and be able to complete existing transactions and accept new transactions and payments within 2 business days.

Your access to assets held by Pipefy on your behalf could be delayed during this period.


Varying Disruptions

Significant business disruptions can vary in their scopes, such as only our firm, a single building housing our firm, the business district where our firm is located, the city where we are located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe.

In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business within 2 business days. In a disruption affecting our business district, city, or region, we will transfer our operations to a site outside of the affected area, and recover and resume business within 10 business days.

In either situation, we plan to continue in business, transfer operations if necessary, and notify you through our website www.pipefy.com and for platform systems in particular, our status.pipefy.com system-monitoring page regarding how to contact us. If the significant business disruption is so severe that it prevents us from remaining in business, we will work to assure our customer’s prompt access to their data.


For more information

If you have questions about our business continuity planning, you can contact us at [email protected].

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