For very few users accessing Pipefy login system might result at an unexpected error which might be connected to a restrictive setting their web browser configuration.
This article is focused on helping you understand which settings you should verify to assess whether it might be a root cause of such an error.
How Authentication works
Pipefy utilizes an industry-standard cross-origin authentication flow which uses third party cookies from our partner Auth0 that are saved at your browser when you log-in to Pipefy.
Cross-origin authentication is only needed when authenticating using your email and password in Pipefy's login screen. Social log-in via Google or Github and Enterprise use a different mechanism, redirecting via standard protocols like OpenID Connect and SAML.
What you should verify
- Check if your browser is updated to its newest version.
- Verify under security settings or similar if your browser allows "Third-Party Cookies".
- Settings -> Advanced -> Privacy and security, select Content Settings -> Cookies, make sure Block third-party cookies is disabled.
- Preferences -> Privacy & Security, please make sure Third-Party Cookies checkbox is unchecked.
If you need more detailed information about this error, our authentication services provider Auth0 has a complete article where you can learn more about it.