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Every pipe has a start form. It's the pipe's from door and it's used to create new cards in a pipe. It's used to ensure your process input is provided according to your pre-established execution rules.

Under normal circumstances, only your company members (users logged into Pipefy) would have access your pipe’s start form, considering it’s inside the pipe. 

The public form feature enables you to make it accessible to ‘outsiders’ (users not logged into your company). You can use it to make the form available externally via: 

  • A shareable URL that'll take users to a customized page; 
  • An embed code to add the form in a page in your website (such as a contact form).

The public form is a public representation of your start form and, therefore, will also be used to create cards in your pipe. Whenever someone fills in the information in a public form, a new card will be created in the pipe it belongs to.

Public forms are a way to interact with process stakeholders that are not members of your company or pipes, such as members from other teams, customers, suppliers, etc. 

This feature allows you to easily organize all the information you receive, extract the data you’re looking for and then provide the necessary response.

Public Forms can be used as:

  • Contact form
  • Feedback form
  • Internal requests form
  • Comments/suggestions form
  • Subscription form
  • Job application form
  • Client onboarding/registration
  • And many other scenarios.

Example: Feedback form

It's quite a common practice to ask guests to give their feedback when they check out of a hotel. Instead of using outdated and easily misplaceable paper forms, the hotel administration can send guests an email with a URL that'll lead to a Public Form where guests can leave their feedback.

Besides being way more eco-friendly than using paper, the public form will save the managers a lot of time they'd spend manually inputting the data into a system so they could analyse it. It'll already be safely stored in Pipefy!

Whenever the guest submits the information, a card will automatically be created in your feedback pipe, making it much easier for your team to gather all information and follow up on it.

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