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Every time an event happens in your process, it will trigger an automation action.
Example: every time a card enters a phase → send an email template to an assignee (automation action).
You can trigger the following automations:
Create a card or record
Match the fields from a pipe to fields from another pipe (or from a database record) and update them simultaneously.
This way, every time a field is updated in a card, another card or record will be created with the same intakes.
It's especially useful for teams that need to update the same information across multiple processes. It cuts out the manual work and avoids duplicated data.
👉 Example: use fields from a Recruitment Process to create employee records and automatically update information in both.
Create a connected card or record
This automation works similarly. In this case, there must be an active connection between the cards and databases.
This way, it's possible to create a card that is connected to another card, in different pipes. Or, between a pipe and a connected database.
👉 Example: in a Purchase Process, every time a purchase order is paid (moved to the "Paid" phase), create a record in the Expenses database.
Automatically move a card to a phase depending on previous events.
This automation is great for eliminating manual work, such as checking if the fields in the card are updated before moving it to another phase. And, it streamlines the information flow, such as approvals, screenings, and others.
👉 Example: in a Sales CRM process, if a lead is marked as qualified, it will move from phase Prospect to Discovery.
Send an email template
As you create an email template, you can automatically send it from a card whenever a field is updated, if it's moved to another phase, or when an alert is triggered (among other options).
Automating email templates help you streamline your communication with stakeholders or team members. All without the need to handle many email inboxes or to write the same thing multiple times.
👉 Example: in a Customer Support helpdesk, every time a ticket is solved, an email confirming the resolution is submitted to the customer that requested support.
Move the parent card
A parent card contains other cards connected to it (called the child cards). In this automation, every time a child card moves to a phase (either in the same pipe or in another pipe), the parent card also moves with it.
It's great for teams that work with the same information across different processes.
👉 Example: cards in Purchase Process and Expense Reimbursement pipes are connected. They share the same information: product's cost and payment information.
A parent card in the Expense pipe represents an expense, and it shares the same information with a card in the Purchase pipe.
Every time a card with the purchase order is paid (moved to phase "Done"), it becomes an expense ready for approval (the parent card is moved to the "Approval" phase).
Automatically update one or more fields in a phase with the information you specify. For instance, every time a card enters phase 1, update the assignee field with a specific team member.
It's useful in processes with predefined business rules (such as approval flows) and that require constant updates.
👉 Example: in a Customer Onboarding process, every time a customer (card) is ready for implementation (phase), update the field assignee with Nex Nix.
💡 Read more about how automations affect pricing.