Estimated reading time: 5 minutes

Forms are the first intake of a process inside Pipefy and represent whatever you wish, such as a reimbursement request, a marketing request, or a job application.

They can be restricted to the team with Pipefy accounts or shared externally through public forms, which you can customize and embed on the company website.

This way, people who do not have an account, such as customers, suppliers, and candidates, can access forms and send their intakes.

Inside the Template Gallery, the Forms category gathers templates of the most common use cases. Here, you can choose a form to start customizing it as you wish.

The template has predefined fields that you can edit as you wish; just select a field on the left and drag and drop in the form to add a new one.

According to your needs, choose fields such as date, attachments, assignees, emails, telephone, and much more.

If you have downloaded a template, just customize the template as you wish according to your needs.

For example, by clicking on Advanced options, in the upper right corner, you can change the title of the form, the text of the button to create cards, and the title of the card.

After setting up the form fields, it's time to set the sharing options.

Click on the Public View button to set up the public form. Here, it is possible to write the form’s title and description, add a background picture and the logo, enable request tracking, and other adjustments.

The form builder has a top menu with other tabs, such as Phases, Members, Email, and General.

In the Phases menu, you can drag and drop the fields exactly as in the form, customizing the phase more easily and quickly.

To change the name of the phase, change the settings, descriptions, and manage delay alerts (SLAs), you need to access the Advanced options menu, located in the upper right corner.

The Members tab is a shortcut identical to the Manage members button, so that you can delete and add people to the pipe and manage permission levels if you are the process administrator.

The Email tab brings shortcuts to different email resources, such as email inbox, in which incoming emails are automatically transformed into cards.

You can also access and set email templates and email automations through this page, centralizing email information in one place.

Lastly, in the General tab, we find the pipe settings, such as name, subtitles, summarized layout, and much more.

Centralization of form resources

Inside the pipe, access the forms area by (1) clicking on Form, in the pipe header. (2) Click Edit to open the form.

On the right side, we have the public form link and shortcuts to other actions you can perform with forms, such as:

At any time, you can change the view mode of the pipe between forms, Kanban, and lists.

Access the forms area whenever you want to have a centralized view of all requests or edit the form easily.

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